Zipang Casino FAQs
Technical
1. After downloading the casino, what do i do next?
Double click on the icon of the downloaded program, CasinoSetup.exe. the installation wizard will guide you through the entire installation process.
2. Can i play the casino by macintosh?
As of the moment Zipang Casino software is only compatible with Microsoft Windows as the operating system. For some reason Macintosh users wont be able to download our Casino Software without using or installing Windows Vouchers which should match the specification of your computer also windows emulator.
3. Do I have to download every time I play?
Absolutely Not. You only need to download and install the casino once. The downloaded file is a small file of about 5MB, containing 6 games: Blackjack, Roulette, Craps, Video Poker, Slots and Baccarat. After installing the file, the casino is accessible from your 'Start' menu, no additional download in necessary in order to play.
4. How long is the download process?
The average download time is 12-15 minutes using a standard 33KBS modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that download is only necessary for the first time you play at the casino, after that the program is available from your Start menu and/or your computer desktop.
5. What are the minimum system requirements?
Windows 2000, Windows 98, Windows NT or Windows 95Pentium 100MHz8MB RAMSVGA Monitor, 256 colorsAt least 8MB free Hard Disk Space. For optimal results, set your monitor to high color (16 bit) and 600x800 resolutions.You can also download the software if youre using Macintosh , but it requires some specifications to be met like the Macintosh version must have the voucher window emulator to enable the software to run.
6. I cannot find the Zipang Casino icon on my desktop.
If the Zipang Casino icon is not on your desktop and you cannot remember where you saved it, please follow these steps:
  • Click on the START menu on the bottom left corner of your screen.
  • Choose "Find" then "Files or Folders".
  • Where it says "named", type "ZipangCasino.exe" and click on "Find now".
  • The computer will now search the file.
  • If you get a file under the name ZipangCasino.exe, it means that the file was found. Double click on it to immediately run it or right click on the mouse button and choose create shortcut to create a shortcut for it on your desktop.
  • If the computer is done searching and there is no file name in the window, it means that the file was not found. In this case if you do not have another hard drive (except C) you will have to repeat the download process.
7. What do I have to do in order to play at Zipang Casino?
In order to play the casino you need to download the free software at www.zipangcasino.com/english.html. Downloading the software to your computer will enable casino graphics and multimedia effects to be installed to your computer, and only small packets of information will be transferred between your computer and our servers in Antigua which will make the gaming experience in Zipang Casino more fun and reliable.
8. How do I uninstall Internet Explorer 7.0 beta and RC1?
If you already have the Microsoft Internet Explorer Version 7, you may remove it by doing the following:
  • Click on the Start Menu
  • After that click on the Control Panel
  • Double click the Add/Remove Programs Icon, a list of programs will be shown. If the Microsoft Internet Explorer Version 7 is not in the list, please check the Show Updates check box on the upper portion of the window. From then the Microsoft Internet Explorer Version 7 will be shown.
  • Choose the Microsoft Internet Explorer Version 7, and then click the Remove tab. By doing so, your browser will be automatically changed to Microsoft Internet Explorer Version 6.

Games
1. How are the outcomes of the game generated?
Zipang Casino uses a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.
2. How can I be sure that the games are fair?
Zipang Casino is fully licensed by the government of the Philippines. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at the Zipang Casino web site, so that you can be sure that the games are fair and honest.
3. How do I chat with other players?
This is very simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the 'Chat' button again.
4. How old do I have to be a player for real money?
In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations
5. I am not sure what was the previous game result, what do I do?
You can just step into the 'Game History' section and view the previous played hands and their results. If you have any further questions, feel free to contact our 24 hours a day, 7 Days a week, customer support staff at support@zipangcasino.com.
6. What are comp points and how do I accumulate them?
Zipang Casino has a unique COMP program, which enables each member of the casino to accumulate COMP points automatically while playing. These COMP points can be converted to real money that can be cashed out or played with. And that's not all, the more COMP points you accumulate - the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events.
95 Comp points = $1.00
$10 bet = 1 comp points
7. After placing a bet, I suddenly changed my mind what do I do?
In games like Blackjack, Roulette, Craps and Baccarat just press with your right mouse button on the chips you wish to remove. In Roulette you can also click on the 'Clear Bet' button to remove your entire bets from the table.

In Slots and Video poker, just press the 'Cash out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game.
8. What happens if Im suddenly disconnected from the internet while I play?
As Internet disconnections may happen due to several reasons not in our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player interest in such an event.

If for some reason, you get disconnected from the Internet while you are in a middle of a game, don't panic.In Blackjack, Craps and Video Poker you will automatically be returned to the exact state were the game was interrupted, so you can continue exactly from the same point you left off, and decide what do you want to do, just in like any game round.

In games like Slots and Roulette, where the player does not take decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the 'Game history' button.
9. What is a multiplayer or a private group table?
When you join a multiplayer table you automatically join to a table with other players. The system automatically assigns you to a table where there is an empty seat.

Private-Group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private-Group table you have to type-in the name of the table you wish to join to. If this table has already been created by your friends, you will join this table, if not ? Then a table will be created for you so that you can tell your friends to join in with you.
10. What kinds of games does Zipang Casino offer?
Zipang Casino currently offers Baccarat, Blackjack, Craps, Deuces Wild Video Poker, Jacks or Better Video Poker, 3-Reel Slots, 5-Reel Slots, Keno, Pai Gow Poker, Caribbean Poker and European Roulette. We are working on new games on a daily basis. You will be notified automatically when new games become available.
11. Where can I find complete detailed instructions on how to play the various games?
Our download software comes with built in context sensitive 'Help'. Just click on the help button in the casino lobby for a complete set of instructions and explanations on all Casino games.

Funds your games
1. How do I make a deposit into my real money account?
From the Zipang Casino lobby click on the cashier area. Then click on the deposit button. And you will see 4 depositing options to choose from. Select the method of your choice and follow the instructions. For further inquiries e-mail us at: support@zipangcasino.com

Emails will be answered immediately where possible, but small delays may occur during busy periods.
2. How do I make a deposit into my free play account?
Go to the cashier area and click on the deposit button. Then click on the credit card button. In the field indicating the amount to deposit, type the amount desired and click the deposit button. When done you can start playing for free play.

Live Games
1. How do I make I make a bet in the live games?
After placing your bet you need to click the confirm button to confirm your bets. Otherwise the dealer will disregard the bets you made same in the non live casino games.
2. Can I play the live games in the free play mode?
Unfortunately the live games are only available in the play real for real money.